semi precious gemstones faqs
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semi precious gemstones faqs



Frequently Asked Questions (FAQs)- semi precious gemstones FAQ

About US And Semi Precious Gemstones

SMGL Semi Precious Gems is a USA ,U.K, INDIA Jaipur  based family owned business since 1960. Our gemstones are natural, AAA grade, genuine mineral stones that are highly valued for their beauty and rarity. We never compromise on quality of our products and services. Therefore you will find only the highest quality stones in our store.

Shipping policy

Once the items ships, you will receive a ship confirmation email with tracking information (if you opted for tracked shipping).

We're happy to ship your order anywhere in the world with the exception of some very remote communities.

It depends on the destination and the shipping service you opted for.Items shipped within USA Canada UK JAPAN through standard delivery usually take approximately 7-14 days to arrive. A tracked parcel will take 2-10 business days depending on the destination.

For USA the FedEx delivery usually happens within 5-7 business days. A standard USPS delivery may take 2-3 weeks.

For all other countries, it takes approximately 1-2 weeks to arrive through FedEx and 3-4 weeks for regular delivery.

Shipping times can vary depending on several factors and delays can happen beyond the stipulated times stated above.

International shipping can have delays by customs at your border. 

If, for any reason, you are not completely satisfied with your order, you may return it within the first 7 days of shipment for a full refund or exchange. Free returns are limited to three per customer. You may choose any carrier for returning the goods.

Yes. Any gemstone can be exchanged for 100% credit towards a new purchase. The gemstone being upgraded must be in original condition and accompanied by original laboratory grading document (if applicable).Privacy & Security

Yes. All sensitive data is encrypted using 256-bit Secure Socket Layers (SSL). We ensure that all pages, content, data...everything is protected using SSL encryption. This ensures that no data could be intercepted as it goes over the network.

Our site covers all six PCI standard categories. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. We are certified Level 1 PCI DSS compliant.

We keep your information 100% private and confidential.

We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal.

Many customers purchasing items valued over $1,000 prefer paying by wire transfer. Wire transfer orders receive a 1.5% discount from our listed price. Customers paying by wire will receive wiring instructions once they contact us through phone or email. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped. At our sole discretion, we may require bank wire payment for any international order or orders in excess of $5,000.

Credit card orders can be placed online using our secure server.

If you would like assistance with placing your order, please call us @+919610850551

For bulk pricing please message us.

We ship every loose gemstone after a careful inspection from our
in-house gemologists to ensure quality. You may also request independent lab reports & certificates at extra cost. This report can be examined by a qualified gemologist and compared against the unique characteristics of your gemstone.

Nowadays, most gems are treated to improve appearance. Treatment processes can consist of heat, irradiation, dyeing, oiling, or other processes. Detection of these treatments may be easy to nearly impossible. However, we disclose this information for the stones we sell. You may read more about the treatment in our journal.

SMGL Gems sells only 100% natural gemstones UNLESS UNTILL WE MENTION. We guarantee that our stones are natural and organic.

Yes. However, image colors may vary due to the difference in display qualities in electronic devices.

Carat weight is subject to minor variation

Be A Bulk BuyerYou can give us a bulk order on email ( ) for stones which are not available on our website and we will reply back to you within 12-24 hours with all the details.

Copyright © 2000 SMGL CORPORATION. All Rights Reserved.